Sustainable excellence is built through culture, not pressure or short-term wins. This Master Class article explores how leaders create high-performance cultures that endure through clarity, accountability, psychological safety, and aligned systems that make excellence the default.

Organizational resilience is an organization’s ability to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions to continue operations.

With the rise of multi-layered hierarchies, cross-functional teams, and global operations, managers must address unique challenges while seizing opportunities to drive operational excellence.